HelpBro

Workspace settings

Settings

Manage channels, brands, automation and testing without leaving the helpdesk.

Brand routing

Support settings

Brand Brand name Agents should answer as Escalation email Live-agent phone Enable live transfer during configured business hours Human-answer detectionUse provider answer only for a private queue where voicemail and automation are disabled. After support email is acceptedThis confirms Gmail accepted the message; it does not claim ReDo ingested it.

Hours of operation

Calls outside these hours stay with the AI and create a support case when needed.

Timezone

Ring live agents forseconds before the AI resumes (10–120)

Returns provider

Redo

Checking connection…

Credentials are verified with Redo, encrypted with KMS, and never shown again. Return creation remains confirmation-gated.

Merchant Assistant

Ideas, tasks, and reminders

Voice capture ready

Open items

0 selected

Merchant Assistant settings

Owner verification

Approved promotions

Coupon pools

Create a draft campaign here. HelpBro never activates or invents a discount during a customer conversation.

Safe simulation

AI Agent Test Console

Test one brand and channel at a time with synthetic data. Dry runs never call customers, send messages, create cases, issue coupons, or change orders.

Choose a scenario and run a synthetic test.

Real model · safe sandbox

Free chat

Choose whether tools use synthetic results, live tenant data without writes, or explicitly authorized live writes.

Tool mode

All requested tools are simulated and no external actions occur.

Start with any customer message.

Standalone onboarding

Phone provisioning

Create one Twilio subaccount for this legal business, then search for a voice and SMS-capable number by area code. Number purchasing remains locked until exact pricing and explicit confirmation are available.

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Operational outcomes

HelpBro analytics

Daily customer-service outcomes. A provider-accepted transfer is never counted as a human answer.

BrandChannelPeriodChart

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Your merchant support desk.

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